Privacy Policy

You can browse the Ketch Labs website without creating an account or providing personal information.

We may receive limited technical information automatically when you access the website, such as your browser type, device type, operating system, referring page, pages visited, approximate geographic region, and other basic usage or diagnostic information.

If you contact us directly, we may receive information you choose to provide, such as your name, email address, and the contents of your message.

We may use information collected through the website to operate and maintain the website, understand how visitors use it, improve our website and products, respond to questions or support requests, diagnose technical issues, prevent misuse or security threats, and comply with applicable legal obligations.

We do not sell your personal information.

The Ketch Labs website may use cookies, local storage, analytics technologies, or similar tools to understand website usage and improve the visitor experience.

If analytics or other optional tracking technologies are introduced, we will use them in accordance with applicable privacy requirements.

Your browser may also allow you to block or delete cookies through its settings.

The Ketch Labs website may contain links to websites, app stores, social platforms, and other services operated by third parties.

For example, links may direct you to an app’s website, Apple’s App Store, Google Play, or another external service.

When you leave the Ketch Labs website, the privacy practices of the destination service apply. Ketch Labs is not responsible for the privacy practices or content of third-party websites and services.

Ketch Labs develops and publishes multiple applications. An individual application may collect or process information differently from this corporate website.

Each application may therefore provide its own privacy policy describing its particular data practices, service providers, permissions, analytics, advertising, purchases, accounts, or other functionality.

The privacy policy for an individual app should be consulted when using that app.

For example, a policy available at kramble.ketchlabs.com/privacy would apply to Kramble rather than to the general Ketch Labs corporate website.

We retain personal information only for as long as reasonably necessary for the purposes for which it was collected, including responding to communications, maintaining security, resolving disputes, and satisfying applicable legal requirements.

Retention periods may vary depending on the type of information and why it was collected.

We use reasonable administrative and technical measures designed to protect information associated with the website.

However, no internet transmission or electronic storage system can be guaranteed to be completely secure.

The Ketch Labs corporate website is not intended to collect personal information directly from children.

If we become aware that personal information from a child has been collected through the corporate website in a manner inconsistent with applicable law, we will take appropriate steps to address it.

Individual Ketch Labs apps may have different intended audiences and will describe applicable practices in their respective privacy policies.

Depending on where you live, applicable privacy laws may provide you with rights concerning your personal information, which may include rights to access, correct, or delete certain information or to withdraw consent where processing relies on consent.

You may contact us to make a privacy-related request.

We may need to verify a request before fulfilling it where required or permitted by law.

Ketch Labs is based in Canada. Our website infrastructure or service providers may process information in Canada, the United States, or other jurisdictions.

As a result, information may be subject to the laws of the jurisdiction in which it is processed.

We may update this Privacy Policy periodically to reflect changes to the website, our practices, technologies, or legal requirements.

When we make changes, we will update the “Last updated” date at the top of this page.

If you have questions about this Privacy Policy or privacy practices relating to the Ketch Labs corporate website, you can contact:

Ketch Labs Inc., Alberta, Canada

Email us at hello@ketchlabs.com.